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A verified email was sent to Xbox Live customer support claiming that a recent update provided to Xbox LIVE beta testers is preventing “a very small number of Xbox 360 owners from playing retail discs.”

This tweet from Xbox Support’s Twitter verified the email that offered the user in question a new Xbox 360 in response and a free year’s subscription to Xbox LIVE.

The player, Avery Penn, shares his reaction:

“Checking my e-mail earlier today, I found a rather interesting message from Xbox Customer Support, saying that a software update is stopping some Xbox 360s from reading game discs. Saying they were able to detect this issue over Xbox Live, Microsoft went on to say that, after jumping through all the necessary hoops, they’d send me a brand new Xbox 360 S and a year’s free Xbox Live. At this point, my jaw hit the floor.”

According to Avery, his 360 was still playing discs at the time the email was sent and, just for reference, his console was 60GB Pro from 2009.

The email was most likely referring to the Xbox LIVE update which is being phased in between May 19 and May 30 – an update which reflashes the DVD drives to a new stock firmware, and adds support for new XGD3 disk format and allows an extra GB of usable storage on game discs.

That would most likely mean that the games Avery’s Xbox 360 wouldn’t be able to read haven’t even been released yet – explaining why his 360 could still read currently available game discs.

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AWw...this news isn’t really good at all.
i guess they are trying to make more money
but making xbox owners buy a new one!


wow such a bad news to hear about |:


this doesnt seem like good news for xbox owners. lol


I can understand why he was stunned haha
Thanks for sharing.


bad news for xbox users
lucky I don’t have one lol
thanks for sharing smile


if this is true, i might need a new console~



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